Claude Office Agents

Claude Office Agents let Claude work across desktop apps like Excel and PowerPoint, sharing context between them as it completes multi-step tasks. Office Agents emit OpenTelemetry events using the same schema as Claude Code and Claude Cowork, so the same Last9 setup gives you visibility into every Office Agents session: prompts submitted, tools invoked, API costs, and errors.

What gets exported

Office Agents export five event types as OpenTelemetry log records, identical in structure to Claude Code and Cowork events:

Event	Emitted when	Key attributes
`claude_code.user_prompt`	User submits a prompt	`prompt.length`, `session.id`, `user.email`
`claude_code.api_request`	Claude API responds	`llm.usage.total_tokens`, `cost_usd`, `model`, `duration_ms`
`claude_code.api_error`	API call fails	`error.message`, `http.status_code`, `retry_attempt`
`claude_code.tool_result`	Tool execution completes	`tool.name`, `tool.success`, `duration_ms`
`claude_code.tool_decision`	Permission prompt resolved	`tool.name`, `tool.decision` (`accept`/`reject`), `decision.source`

All events include a prompt.id UUID linking every event produced while processing a single user prompt.

Prerequisites

Last9 account — Sign up at app.last9.io
Claude desktop app with Office Agents enabled
Admin access to the Claude organization
OTLP credentials — Get your endpoint and auth header from Integrations → OpenTelemetry

Setup

Get your Last9 OTLP credentials

Navigate to Integrations → OpenTelemetry in your Last9 dashboard. Copy:
- OTLP Endpoint (e.g., https://otlp-aps1.last9.io:443)
- Authorization header (e.g., Basic <base64-token>)
Open Office Agents settings

In the Claude admin console, go to Organization settings → Office agents (claude.ai/admin-settings/office-agents). Scroll to the Monitoring section.
Configure the OTLP connection

Fill in the three fields under Monitoring:

Field Value
OTLP endpoint https://<your-last9-otlp-endpoint>/v1/logs
OTLP protocol http/json
OTLP headers Authorization=Basic <your-last9-auth-token>

If you have already configured monitoring for Claude Cowork, click Copy settings from Cowork to reuse the same endpoint, protocol, and headers.

The placeholder in the UI shows Authorization=Bearer your-token. For Last9, use Basic, not Bearer.
Save and restart the Claude desktop app

Click Save. Configuration is loaded at session start — you must restart the desktop app for the settings to take effect.
Run an Office Agents task and verify

Trigger any Office Agents task across Excel or PowerPoint. Navigate to Logs in Last9 and search for claude_code.api_request to confirm events are flowing.

Field	Value
OTLP endpoint	`https://<your-last9-otlp-endpoint>/v1/logs`
OTLP protocol	`http/json`
OTLP headers	`Authorization=Basic <your-last9-auth-token>`

What you can do in Last9

Cost tracking per user

Every claude_code.api_request event carries cost_usd, input_tokens, and output_tokens tagged with user.email. Filter Last9 Logs by user to see per-person Office Agents spend across your organization.

Session replay via `prompt.id`

All events from a single user interaction share a prompt.id UUID. Filter Last9 Logs by a specific prompt.id to reconstruct the full sequence:

user_prompt → api_request → tool_decision → tool_result → api_request

Tool usage audit

claude_code.tool_decision events record every permission prompt with tool.decision = accept | reject. Use this to audit which Office app actions (Excel cell writes, PowerPoint slide edits, cross-app context shares) users are approving or blocking.

Cross-app context visibility

When Let Claude work across apps is enabled, Office Agents share context between apps (e.g., Excel data referenced from a PowerPoint task). Tool decision and result events capture each cross-app interaction so you can audit which data flows are actually used.

Shared schema with Claude Code and Cowork

Office Agents reuse the Claude Code OTel event schema via the Claude Agent SDK. If you are already sending Claude Code or Claude Cowork telemetry to Last9, Office Agents events land in the same log stream and can be distinguished by:

service.name — claude-code vs cowork vs office-agents
terminal.type — cli for Claude Code, cowork for Cowork sessions
workspace.host_paths — only present in Cowork events

You can build a single Last9 dashboard covering all three products by grouping on service.name.

Troubleshooting

No events in Last9 after running an Office Agents task
- Confirm you restarted the Claude desktop app after saving the settings — configuration loads at session start only
- Verify the OTLP protocol is set to http/json — Last9 requires HTTP, not gRPC
- Confirm the endpoint includes the /v1/logs suffix — required when using http/json or http/protobuf
- Check the header format: Authorization=Basic <token> with no extra quotes
401 / authentication errors
- Confirm you are using Basic, not Bearer, in the Authorization header
- Regenerate the token from Integrations → OpenTelemetry if it has expired
Settings panel not visible
- Office Agents monitoring configuration requires admin access — confirm your role in the Claude admin console

Please get in touch with us on Discord or Email if you have any questions.